Privacy Policy
How we collect, use and protect your information.
Effective date: November 7, 2026
This Privacy Policy explains how [LEGAL BUSINESS NAME], doing business as Lighthouse Heating & Air ("we," "us"), collects, uses and protects information when you visit this website, call us, or send a service request.
Information we collect
- Information you give us: your name, phone number, email (if provided), town, the service you need, and any message you include in a request form or phone call.
- Service details: your service address, equipment information and appointment history when we schedule or complete work.
- Website data: basic technical information such as browser type, pages visited and referring site, collected through standard server logs and, if enabled, analytics tools.
How we use your information
- To respond to your request, schedule visits and provide estimates and service
- To call or text you about your request, appointment reminders and follow-ups you agreed to receive
- To keep service records and send invoices
- To improve our website and services
- To comply with legal obligations
Text messages (SMS)
If you check the consent box on a form or otherwise agree, we may text you about your service request and appointments. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent is not a condition of service. See our SMS Terms.
We do not sell, rent or share your mobile phone number or SMS consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent are never shared with any third parties, except service providers that help us deliver messages to you.
How we share information
We do not sell your personal information. We share it only with:
- Service providers who help us run the business, such as form handling, scheduling, payment, phone and texting providers, and website hosting, who may use it only to provide services to us
- Authorities when required by law or to protect our rights, customers or employees
- A successor business if Lighthouse Heating & Air is sold or merged
Cookies and analytics
This website may use cookies or similar tools to understand how visitors use the site. You can block or delete cookies in your browser settings; the site will still work.
How long we keep information
We keep request and service records for as long as needed to serve you, maintain warranty and service history, and meet legal and tax requirements, then delete or anonymize them.
Security
We use reasonable safeguards to protect your information. No website or transmission method is completely secure, so we cannot guarantee absolute security.
Your choices
- Ask us what information we hold about you, or ask us to correct or delete it
- Opt out of texts at any time by replying STOP
- Ask us not to contact you for anything other than an active service request
Massachusetts residents are protected by state data security law (201 CMR 17.00), and we handle personal information in line with it.
Children
This website is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy. The effective date above shows when it last changed.
Contact us
[LEGAL BUSINESS NAME]
[MAILING ADDRESS]
Phone: (781) 442-9624
Email: [CONTACT EMAIL]